UAE Digital (IT) Services Market Overview:

Market Size (2024): USD 5.5 Billion
Market Size (2032): USD XX Billion
CAGR (2023–2032): 9.5%
Top Companies in UAE Digital (IT) Services Market: AWS (Amazon Web Services), Google Cloud, Oracle Cloud, Alibaba Cloud, Etisalat, Intersec System, Cloud4C Services, BIOS Middle East Group, Orixcom, eHosting Datafort, and Others.

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Key Growth Drivers of the UAE Digital (IT) Services Market:

• Government’s Mandate Encouraging the Expansion of Digital Services

In a bid to make the UAE a smart country, the government is coming up with numerous initiatives, such as the UAE Digital Government Strategy 2025, which covers eight dimensions facilitating the upliftment & advancements of the country. Likewise, a new law was introduced in Dubai in 2022, requiring the provision of digital services. Under this, all entities, including government entities, judicial authorities, and private organizations in Dubai, must provide digital services once the implementation phases are determined. Compliance is mandatory within one year, based on the organization's implementation phase, and no additional fees should be imposed on those who use their services.

Furthermore, the law permits entities to outsource digital services' provision, management, and operation to a public or private company authorized by Dubai's General Secretariat and the Department of Finance (DOF). These services must adhere to the cybersecurity &                data protection standards established by the Dubai Electronic Security Center and digital payment methods adopted by the DOF & should be accessible in Arabic and English, with features to accommodate people with disabilities. Thus, the rising initiatives & enactments by the government of the country are supporting the growth of the UAE Digital Services Market.  

UAE Digital (IT) Services Market Segmentation

The UAE IT Services Market can be segmented to assess service diversification, industry adoption, and regional performance. Service Type segmentation covers key areas such as application services, data & analytics, intelligent automation, cloud services, and strategy & consulting, reflecting the nation’s growing digital transformation initiatives. Organization Type segmentation distinguishes between government and non-government adoption, while End User Industry segmentation highlights demand across BFSI, IT & telecommunications, healthcare, retail, and oil & gas sectors. Lastly, Regional segmentation across Dubai, Abu Dhabi & Al Ain, and Sharjah & Northern Emirates provides insights into the geographic distribution of IT infrastructure and service deployment.

By Application Services

• Document Management System
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Supply Chain Management (SCM)
• E-Signature Solutions
• Others (Custom Applications, Web Services/Portals, Mobile Applications, etc.)

By Data & Analytics

• Business Intelligence & Data Warehouse
• Data Discovery
• Data Management
• Others (Pattern Matching, ML Platform, Spend Analytics, etc.)

By Intelligent Automation

• Robotic Process Automation
• Business Process Management
• Virtual Assistants
• Low-Code Platform
• Others (Smart Workflows, Recruitment Talent Management, etc.)

By Cloud Services

• API Web Services
• Cloud Security
• Migration Services
• Collaboration Services
• Workplace Experience Solutions
• Others (Monitoring Services, etc.)

By Strategy & Consulting

• Architecture Designing
• Integration
• User Experience
• Technology Consulting
• Cybersecurity Strategy
• Others (Data Strategy, Change Management, etc.)

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• Market Share, By Organization Type (USD Million)

• Government
• Non-Government

• Market Share, By End User Industry Type (USD Million)

• BFSI
• IT & Telecommunications
• Retail
• Healthcare
• Petrochemicals and Oil & Gas
• Others (Transportation, Energy & Utilities, Manufacturing, etc.)

• Market Share, By Region (USD Million)

• Dubai
• Abu Dhabi & Al Ain
• Sharjah and Northern Emirates

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